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 Survey on Quality of Service Provided by NTC

Ministry of Information Technology has conducted a survey on Quality of Service provided by NTC to the Public Sector


National Telecommunication Corporation (NTC) the official service provider of GoP is managing all telecom / data requirements of its customers since its inception with dedicated team. NTC with the objective to provide ICT services with quality to its customers is committed to outreach in remote areas. Highly skilled technical teams ensure 24/7 service continuity to all NTC valued Customers.

In order to assess Service Quality of NTC, MoIT has recently carried out a survey directly from NTC subscribers. Telecom / Data services of NTC were assessed on different parameters ranging from Installation to Bill Delivery along with responsiveness of customer support services.

As per survey results, 72% customers have shown their complete satisfaction on NTC telecom / ICT and Support services, 14% shown dissatisfaction whereas 14% remained neutral. 90% of NTC customers received bill in time, 07% disagreed on in time bill delivery whereas 3% have shown mixed response.

Besides in order to ensure uninterrupted Telecom Services, Managing Director (MD) NTC also reviewed various contingency plans on 25th Oct, 2016. He instructed DG (Operations) to take all necessary steps/actions to ensure provision of smooth Telecom / ICT Services to NTC’s valued customers in all circumstances.

Speaking on the occasion, MD NTC Viqar Rashid Khan has shown its satisfaction over the survey results as well as on various contingency plans. Besides he also instructed all DG’s to further enhance the service delivery with quality assurance. It is pertinent to mention here that under Brig ® Viqar Rashid Khan, NTC has shown record growth/expansion of network and infrastructure and come into profit after a lean period of five years.

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